Privacy Policy

At Propall, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information and project data when you access our website or use our services to convert architectural drawings or floorplans into 3D interactive walkthroughs.

By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you interact with us—such as by signing up, contacting us, or making a purchase—we may collect:

  • Full name
  • Email address
  • Company or organization name
  • Payment or billing details (if applicable)
  • Contact number

b. Project and Uploaded Content

To generate 3D walkthroughs, you may upload:

  • Floorplans, blueprints, or architectural drawings
  • Project metadata, annotations, and specifications

We treat all uploaded project files as confidential and proprietary to you.

c. Technical and Usage Data

When you use our site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Clickstream and usage data

d. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, session management, performance tracking, and analytics.

2. How We Use Your Information

We use your information to:

  • Deliver our core services and generate 3D walkthroughs
  • Respond to inquiries and provide customer support
  • Improve, optimize, and maintain our services
  • Send you important service-related updates
  • Protect against misuse or unauthorized access
  • Process payments, if applicable

We do not use your data for any unrelated marketing or profiling purposes.

3. Sharing of Information

We do not sell, rent, or trade your personal information or project data. We may share limited data only when necessary:

  • With trusted service providers under confidentiality (e.g., cloud storage, payment processors)
  • When required by law, subpoena, or legal process
  • To protect our legal rights, enforce our Terms of Service, or prevent fraud or abuse
  • In the event of a business merger or acquisition, under binding confidentiality agreements

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.

These include:

  • Secure file storage
  • Encrypted communication protocols (e.g., HTTPS)
  • Access controls and audit logs
  • Internal data handling policies

However, no method of digital transmission or storage is 100% secure. You use our services at your own risk.

5. Data Retention

We retain your information only for as long as necessary:

  • To fulfill the purposes outlined in this policy
  • To comply with legal obligations
  • To maintain business records
  • Or until you request deletion, subject to our internal retention policies

Uploaded project data can be deleted upon request.

6. Your Choices and Rights

You may:

  • Review and update your personal information
  • Request deletion of your account and associated data
  • Opt out of non-essential communication (e.g., newsletters)

To make a request, please contact us at privacy@propall.ai .

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before submitting any information.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we learn that we have done so, we will take prompt steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes implies acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at: support@propall.ai